Customer Support Engineer - APAC
Core
Technical expert providing post-sales support, troubleshooting, and field services for enterprise data infrastructure and AI workloads.
Role type
Senior Customer Support Engineer (Infrastructure/Storage) (via careerplan.io/jobs/43-001-77-A1C-customer-support-engineer-apac)
Builds
Enterprise data platforms for AI training/inference, file protocols, object storage, and high-performance computing
Domain
Enterprise IT infrastructure, storage systems, networking, Linux administration
Required skills
Linux system administration, network troubleshooting, bash scripting, scale-out NAS implementation, enterprise storage solutions, technical problem solving, customer relationship management
Preferred skills
S3 protocol knowledge, high-performance computing experience, lab and hardware management, startup environment experience
Technologies
Linux, NAS, S3, file protocols, high-performance computing
Responsibilities
Respond to and resolve technical support issues using hands-on-keyboard skills; perform field services including installations, upgrades, and break-fix; consult with pre-sales and professional services teams; manage feature requests and bug escalations; track account technical status and adoption; balance KPIs and SLAs with customer satisfaction
Seniority
Senior, hands-on IC with significant field experience
