Customer Support Team Lead with Vast Data, Inc.
Core
Lead a regional team of Customer Success Engineers to handle highly technical storage and large-scale compute issues for enterprise clients.
Role type
Senior Customer Support Team Lead (Technical)
Builds
Efficient support workflows, processes, and procedures for technical storage and compute services. (via careerplan.io/jobs/43-001-64-279-customer-support-team-lead-with-vast-data-inc-at-vast-data)
Domain
Enterprise Storage & Compute Infrastructure
Required skills
Client protocol debugging (NFS, SMB, S3), escalation management, technical team leadership, process improvement, KPI analysis, stakeholder communication, resource planning, capacity forecasting, mentoring.
Preferred skills
None stated.
Technologies
NFS, SMB, S3.
Responsibilities
Lead regional team of Customer Success Engineers; oversee day-to-day operations including ticket management and escalations; develop and optimize support workflows; monitor support metrics and KPIs; manage work schedules and workload distribution; prepare regular reports and dashboards on support performance; communicate insights to senior management; collaborate with Product Development and Sales Engineering teams.
Seniority
Senior, hands-on IC with leadership responsibilities.
