Technical Account Manager - USA
Core
Post-sales Customer Success Manager responsible for managing daily operations, installations, upgrades, and escalations for enterprise AI infrastructure customers.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
Enterprise data platform for AI training and inference
Domain
Enterprise IT infrastructure, storage, networking, and AI data management
Deliverable
client delivery
Required skills
Technical communication, time management, organization, stakeholder management, conflict resolution, Linux system administration, network troubleshooting, storage management, S3, high-performance computing
Preferred skills
Enterprise IT infrastructure, networking, storage, Linux OS, high-performance computing
Technologies
Linux, S3, high-performance computing
Responsibilities
Manage customer installations, upgrades, and expansions; respond to technical support issues; lead customer review meetings; advocate for customer use cases and feature requests; manage workload to meet KPIs and SLAs
Seniority
Senior, hands-on IC
