Technical Account Manager - USA
Core
Post-sales Customer Success Manager responsible for managing customer installations, upgrades, escalations, and ensuring product adoption for enterprise data infrastructure.
Role type
Senior Customer Success Manager (Technical)
Builds
Enterprise data management platform for AI training and inference
Domain
Enterprise IT infrastructure, storage, networking, and AI data platforms
Deliverable
production ML models (via careerplan.io/jobs/43-001-04-33F-50-203-technical-account-manager-usa-at-vast-data)
Required skills
Technical support, customer relationship management, installation and upgrade coordination, feature request management, Linux system administration, network troubleshooting, stakeholder communication
Preferred skills
Enterprise storage knowledge, S3, high-performance computing, Linux OS
Technologies
Linux, S3, networking protocols
Responsibilities
Respond to technical support issues, manage customer installations and upgrades, lead customer review meetings, advocate for customer use cases and feature requests, coordinate with engineering and sales teams, manage workload to meet KPIs and SLAs
Seniority
Senior, hands-on IC
