Contact Centre Agent
Core
Provide customer support via phone and digital channels for utility services including plumbing, infrastructure, and residential developments.
Role type
Contact Centre Agent
Builds
Customer support interactions across phone and digital channels
Domain
Utilities / Customer Service
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication, attention to detail, multitasking, adaptability, resourcefulness
Responsibilities
Handle customer inquiries via phone and digital channels, provide information and support, work across multiple systems simultaneously, collaborate in a fast-paced team environment
Seniority
Individual Contributor