Customer Service Representative - Voice
Core
Support customers via inbound voice calls, email, and chat to resolve inquiries and troubleshoot account issues.
Role type
Customer Service Representative (Voice)
Builds
Customer support interactions across multiple channels
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
inbound voice handling, multi-channel communication, account troubleshooting, application review, process improvement identification, empathy, professional communication, technology adaptability (via careerplan.io/jobs/BA-006-B0-37D-10-705-customer-service-representative-voice-at-resolvglobal)
Preferred skills
1+ year customer service experience, inbound call experience, e-commerce/retail background, additional language proficiency, 35 WPM typing speed