Customer Service Team Member (25 Hours, Evenings)
Based in United Kingdom
Core
Respond to customer queries via phone, email, live chat, and social media to provide efficient and timely support for a digital bank.
Role type
Customer Service Team Member
Builds
Customer experience for a branchless digital bank
Domain
FinTech / Banking
Deliverable
client delivery
Required skills
Phone support, email support, live chat support, social media support, complaint handling, process improvement, IT navigation
Responsibilities
Provide exceptional customer service via phone, email, live chat and social media; Responding to customer complaints and escalating issues as necessary; Supporting a continuous improvement ethos within the contact centre; Actively seeking to improve processes and workflows.