Support Specialist
On-site
Core
Respond to customer inquiries via phone, email, and live chat; diagnose and resolve technical issues with digital platforms and services.
Role type
Support Specialist
Builds
Digital platforms and services
Domain
Digital services
Deliverable
client delivery
Required skills
troubleshooting, system configuration, issue diagnosis, customer communication, documentation
Responsibilities
Respond to customer inquiries by phone, email, and live chat; Diagnose, troubleshoot, and resolve issues with digital platforms; Help users understand product features and system configurations; Escalate complex technical issues to engineering teams; Record client interactions and technical resolutions.