Customer Service Team Member (Overnight Full Time)
Hybrid
Core
Provide exceptional customer service via phone, email, live chat, and social media to resolve customer queries and complaints.
Role type
Customer Service Team Member
Builds
Customer experience and resolution for a digital bank
Domain
FinTech / Banking
Deliverable
client delivery
Required skills
Phone communication, email communication, live chat support, social media support, complaint handling, issue escalation, process improvement, IT navigation
Responsibilities
Respond to customer queries across multiple channels, handle customer complaints, escalate issues, improve service processes, work in a dynamic team environment