Technical Support Engineer (L1/Frontline Support), EU

💼 Full-time🗓 2026-09-06 → 2026-09-24

Core

First-line technical support for API usage, onboarding, authentication, integration, and billing issues for a market data platform.

Role type

L1 frontline technical support engineer

Builds

Unified API for real-time and historical market data (futures, options, equities)

Domain

Financial technology / Market data infrastructure

Deliverable

client delivery

Required skills

Python, troubleshooting tools (Wireshark, tcpdump, curl, SQL), technical documentation

Preferred skills

Financial trading knowledge, observability tools (Grafana, Prometheus, Loki), DevRel experience, early-stage startup experience

Technologies

Python, Wireshark, tcpdump, Grafana, Prometheus, Loki, Sentry

Responsibilities

Resolve common customer issues related to API usage and integration; Escalate complex issues with reproduction steps; Contribute to documentation and FAQs; Write technical tutorials and blog posts; Manage online developer communities

Seniority

Junior, hands-on IC

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About Databento

Series A50 Employees

Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.