Technical Support Engineer (L1/Frontline Support), EU
Core
First-line technical support for API usage, onboarding, authentication, integration, and billing issues for financial market data platform users.
Role type
L1 Technical Support Engineer
Builds
Customer support resolution and documentation for Databento's unified market data API
Domain
Financial technology / Market data infrastructure
Deliverable
client delivery
Required skills
Python, troubleshooting tools (Wireshark, tcpdump, curl, SQL), observability tools (Grafana, Prometheus, Sentry), technical writing
Preferred skills
Databento API experience, financial trading knowledge, DevRel experience, early-stage startup experience
Technologies
Python, Wireshark, tcpdump, Grafana, Prometheus, Loki, Sentry, SQL
Responsibilities
Resolve common customer issues related to API usage and integration; Escalate complex issues to senior support with reproduction steps; Contribute to documentation and FAQs; Write technical tutorials and blog posts; Manage online developer communities
Seniority
Junior, hands-on IC