Technical Support Engineer (L1/Frontline Support), APAC
Core
First point of contact for customer issues regarding API usage, onboarding, authentication, integration, and billing for a market data platform.
Role type
L1 frontline technical support engineer
Builds
Unified API for real-time and historical futures, options, and equities data
Domain
Financial technology / Market data infrastructure
Deliverable
client delivery
Required skills
Python, troubleshooting tools (Wireshark, tcpdump, curl, SQL), technical documentation, community management
Preferred skills
Financial trading/market data domain knowledge, Databento API experience, observability tools (Grafana, Prometheus), DevRel experience, early-stage startup experience
Technologies
Python, Wireshark, tcpdump, Grafana, Prometheus, Loki, Sentry, SQL
Responsibilities
Resolve common customer issues related to API usage and onboarding; Escalate complex issues with reproduction steps; Contribute to documentation and FAQs; Write technical tutorials and guides; Manage online developer communities
Seniority
Junior, hands-on IC