Account Manager - LATAM
Core
Partners with enterprise customers to build, deploy, and scale conversational agents on the ElevenLabs Agents Platform, focusing on hands-on execution of agent design, integrations, and performance optimization.
Role type
Senior Account Manager (Enterprise B2B SaaS/AI)
Builds
Production conversational agents (voice and chat) for enterprise clients
Domain
AI/ML, Conversational AI, Enterprise Software
Deliverable
production ML models | product features
Required skills
Customer Success or Account Management for complex B2B SaaS/AI, AI agent deployment and design, API integrations and SDK navigation, revenue quota ownership and cross-sell strategy, technical problem-solving, LATAM market knowledge
Preferred skills
Experience with ElevenLabs Agents Platform, familiarity with web/mobile/telephony agent deployment
Technologies
ElevenLabs Agents Platform, APIs, SDKs, conversational logs
Responsibilities
Advise on agent design, personas, conversation flows, and tool integrations; guide customers on deploying agents across web, mobile, and telephony; analyze agent performance data and conversational logs to identify optimization opportunities; own expansion outcomes and drive cross-sell for defined enterprise accounts
Seniority
Senior, hands-on IC