Customer Success Representative
Core
Managing health plan client relationships to ensure successful implementation, utilization, and growth of virtual healthcare services.
Role type
Customer Success Representative (Health Plans)
Builds
Virtual healthcare solutions for health plans and referring providers
Domain
Healthcare / Telehealth
Deliverable
client delivery
Required skills
healthcare business development, client relationship management, project management, cross-functional collaboration, data analysis, SLA monitoring, stakeholder engagement
Preferred skills
telehealth technologies, market dynamics
Responsibilities
Drive opportunities to expand utilization and referral volume within existing health plan partners; Own performance of assigned customers including utilization metrics and client satisfaction; Lead end-to-end project management for new implementations and service line expansions; Monitor appointment availability and wait times to identify delays and collaborate on solutions; Facilitate timely delivery of monthly client reports and analyze key metrics to ensure SLAs are met; Serve as primary escalation contact for client or referring provider issues; Conduct regular meetings with health plan partners and referring clinics to review performance and identify growth opportunities.
