Strategic Account Manager, Client Success - Eastern
Core
Managing growth, profitability, and retention for a diverse portfolio of healthcare provider clients in the New England region.
Role type
Strategic Account Manager (Client Success)
Builds
Client relationships, strategic account plans, quarterly business reviews, and product implementation for healthcare providers.
Domain
Healthcare diagnostics and laboratory services
Deliverable
client delivery
Required skills
Account management, client relationship building, strategic planning, data analysis, project management, revenue growth strategies, cross-functional collaboration
Preferred skills
Healthcare industry experience, HIPAA compliance knowledge, client implementation experience, upselling and expansion identification, report generation
Technologies
Salesforce, PowerPoint, Microsoft Office suite
Responsibilities
Support onboarding and lead generation for key accounts; lead clients through implementation processes; create and present quarterly business reviews to client executives; drive account strategy and execution; maximize member enrollment and engagement through marketing campaigns; track account health KPIs and support revenue generation goals.
Seniority
Mid-level, hands-on IC
