Renewals Manager
Core
Own the Ops Layer of renewals, forecast hygiene, and contract audits to drive 95%+ on-time renewal close and 97%+ Gross Retention for a SaaS platform serving plaintiff law firms.
Role type
Senior IC Renewals Manager (SaaS)
Builds
Auto-renewal processing workflows, forecast models, and contract audit playbooks for a legal tech platform.
Domain
Legal Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS renewals operations, contract lifecycle management, commercial negotiation, data forecasting, CRM/CS platform fluency, stakeholder alignment
Preferred skills
Experience with Vitally/Gainsight/Catalyst, HubSpot/Salesforce, usage data analysis, proposal drafting
Technologies
Vitally, Gainsight, Catalyst, HubSpot, Salesforce
Responsibilities
Run auto-renewal processing and contract audits; partner on scaled renewal motion to maintain high gross retention; support enterprise renewal strategy with data and commercial prep; grow into independent account ownership for A2 and mid-market escalations; build scalable renewals playbooks and tooling; collaborate with CSMs, AEs, and Finance for seamless handoffs; leverage AI tools for account research and proposal drafting.
Seniority
Mid-level, hands-on IC
