IT Field Support Engineer
Core
On-site IT Field Support Engineer providing technical support, diagnosis, repair, and lifecycle management for computing equipment and systems in laboratory and research environments.
Role type
Senior IC IT Field Support Engineer
Builds
User computing equipment, system configurations, and support workflows for Biology and Environmental Sciences divisions
Domain
Research & Development / Life Sciences / Laboratory IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, root-cause analysis, problem triage, scripting/automation, enterprise endpoint management, Active Directory policy management, stakeholder communication, documentation creation
Preferred skills
Field service engineering experience, support for scientific instrumentation, networking protocols knowledge, storage hardware familiarity, mentoring junior staff
Technologies
macOS, Windows, Linux, JAMF, Ansible, ServiceNow, FreshService, BeyondTrust/Bomgar, Tanium, Microsoft Teams, Zoom, Slack, WordPress, Active Directory, TCP/IP, DHCP, DNS, RAID, NTFS, ext4, Btrfs
Responsibilities
Diagnose and resolve complex technical issues involving endpoints, peripherals, software, and connectivity; coordinate hardware repair and equipment lifecycle; provide technical guidance to Tier 1 and Tier 2 staff; manage procurement and vendor coordination; create and maintain troubleshooting guides and support procedures; support ticket queues and service workflows.
Seniority
Senior, hands-on IC
