Associate Customer Relationship Manager
Core
Support high-volume SMB clients to ensure satisfaction, retention, and service quality while identifying new business opportunities.
Role type
Associate Customer Relationship Manager (Retention & Account Management)
Builds
Retention outcomes and client satisfaction for SMB HR solutions portfolio
Domain
Human Resources / SMB Services
Deliverable
client delivery
Required skills
Pricing and contract negotiation, relationship building with business owners/executives, prioritization in fast-paced environments, on-demand client support, service coordination
Preferred skills
Self-directed problem solving, C-Suite relationship management, proactive outreach
Technologies
Microsoft Office Suite (Word, Excel, PowerPoint)
Responsibilities
Provide daily support and guidance to SMB clients, engage in pricing and contract negotiations, identify and coordinate client service opportunities, partner with Customer Engagement teams to improve service levels, establish relationships with business owners and executives
Seniority
Mid-level, hands-on IC