Enterprise Customer Success Manager
Core
Guide enterprise SaaS customers to achieve business objectives through onboarding, support, and strategic growth planning.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer success plans, adoption strategies, and retention/upsell initiatives for enterprise clients
Domain
Legal Tech / SaaS
Required skills
SaaS customer success, account management, enterprise client management, customer onboarding, issue resolution, product advocacy, business reviews, value-based selling, usage adoption, internal advocacy
Preferred skills
Legal tech experience, legal professional experience, startup environment experience
Technologies
N/A
Responsibilities
Lead customer onboarding and establish success plans; Act as primary contact for inquiries and issue resolution; Manage accounts for long-term retention and satisfaction; Provide product demonstrations and training; Conduct business reviews and develop support resources; Create recovery plans to secure renewals and upsells; Drive user-level platform adoption; Serve as internal voice of the customer
Seniority
Mid-Senior, hands-on IC
