Enterprise Customer Success Manager
Core
Ensure enterprise customers derive maximum value from the contract intelligence platform through onboarding, support, and strategic guidance.
Role type
Enterprise Customer Success Manager
Builds
Contract intelligence platform for legal and business agreements
Domain
Legal Tech / SaaS
Deliverable
client delivery
Required skills
SaaS customer success or account management, enterprise account ownership, customer onboarding, usage adoption, value-based selling, retention planning, business reviews
Preferred skills
Legal tech domain knowledge, legal professional experience, startup environment experience
Technologies
Contract intelligence platform
Responsibilities
Lead customer onboarding and establish success plans, act as primary contact for support and issue resolution, manage accounts for long-term retention, conduct product demonstrations and training, present business reviews and documentation, create recovery plans to secure renewals and upsells, drive user-level platform adoption, advocate for customer challenges internally
Seniority
Mid-level, hands-on IC
