Customer Engineer
Core
Deliver AI-powered customer experience solutions to enterprise contact centers by integrating Cresta's platform with customer systems.
Role type
Senior Customer Engineer (AI/Contact Center)
Builds
Custom applications using Cresta SDKs, libraries, and APIs integrated with contact center chat or phone platforms
Domain
AI, Customer Experience, Contact Center Infrastructure
Deliverable
production ML models | product features
Required skills
Go, Python, Javascript, AWS, API/SDK integration, Contact Center technologies (AWS Connect, Genesys, Five9), Git
Preferred skills
Experience building value-added solutions, consultative approach to solving customer problems, strong external relationship building
Technologies
Cresta SDKs, AWS, Go, Python, Javascript, Git, AWS Connect, Genesys, Five9
Responsibilities
Execute integration design and project plans; Design, build, and deploy applications; Participate in testing, troubleshooting, and maintenance; Partner with Customer Success Managers to resolve technical issues
Seniority
Senior, hands-on IC
