Customer Success Manager
Core
Ensure customer satisfaction, retention, and growth by acting as the primary point of contact and managing onboarding, training, and ongoing support.
Role type
Customer Success Manager
Builds
Customer retention and growth through usage monitoring, advocacy programs, and product feedback loops.
Domain
SaaS
Required skills
relationship building, needs analysis, plan execution, usage monitoring, upselling/cross-selling, internal collaboration
Preferred skills
SaaS product experience
Responsibilities
Build and maintain strong relationships with customers, understand customer needs and goals, develop and execute customer success plans, monitor customer usage and engagement, collaborate on customer advocacy programs, act as a customer advocate to improve products.
Seniority
Mid-level, hands-on IC