Customer Strategist | AI CS
Core
Own 3–5 US enterprise accounts by driving PoCs, implementations, QBRs, and CRO relationships to accelerate deal closure and account growth.
Role type
Senior Customer Strategist (AI/Enterprise Sales)
Builds
Context graph and AI-driven insights for enterprise sales teams to execute on winning behaviors
Domain
SaaS / Enterprise Sales / AI
Deliverable
client delivery
Required skills
end-to-end senior client relationship management, revenue execution strategy, pipeline quality analysis, behavior change facilitation, SaaS/AI product knowledge, executive stakeholder management
Preferred skills
experience with Gong/Aviso/Glean, technical account management, solutions architecture
Technologies
Claude, Cursor, ChatGPT
Responsibilities
Own commercial relationship including MBRs, expansion, and renewals; collaborate with FDE team to build AI brain; feed deployment learnings back into product; drive account growth outcomes
Seniority
Senior, hands-on IC