Senior Customer Success Manager
Core
Trusted advisor guiding B2B SaaS customers through onboarding to renewal to achieve business goals and drive retention.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer retention, expansion, and advocacy for an AI-powered B2B sales platform.
Domain
B2B SaaS / AI Sales Enablement
Required skills
Account management, onboarding leadership, churn mitigation, upsell strategy, stakeholder engagement, data-driven reporting, project management, commercial acumen
Preferred skills
Sales experience, marketing experience, high-growth startup experience, outbound sales industry knowledge
Technologies
Amplemarket platform
Responsibilities
Manage a portfolio of customer accounts and foster strong business relationships; Lead the onboarding process including live product training; Track and report on key metrics like NPS and retention rates; Identify expansion opportunities and manage upsell initiatives; Proactively monitor account health to mitigate churn; Act as the voice of the customer to advocate for product improvements.
Seniority
Senior, hands-on IC