Infrastructure Support Engineer, IREO
Core
Troubleshoot and debug software-based issues, manage ticket queues, and enhance operational efficiency for AWS global data centre infrastructure.
Role type
Senior IC infrastructure support engineer (Linux/Windows)
Builds
Internal support systems, automation tools, and operational procedures for AWS infrastructure reliability
Domain
Cloud infrastructure operations (AWS data centres)
Deliverable
infrastructure
Required skills
Linux systems administration, Windows systems administration, networking protocols (HTTP, DNS, TCP/IP), scripting in modern programming languages, technical support troubleshooting
Preferred skills
Debugging technical systems, knowledge of web services and distributed systems, experience with patching and OS migrations (via careerplan.io/jobs/3195369-infrastructure-support-engineer-ireo-at-amazon)
Technologies
Linux, Windows, Bash, Python, Perl, Ruby
Responsibilities
Pinpoint underlying causes of software-based issues and provide assistance in escalations; Manage ticket queues for internal and partner teams ensuring SLAs are met; Analyze root causes and trends to develop metrics, procedures, and documentation; Engage with internal teams on patching, OS migrations, and code releases; Collaborate on knowledge-sharing sessions to enhance team capabilities.
Seniority
Mid-level, hands-on IC