Customer Success Manager- Mid Market
Core
Drive adoption, onboarding, and retention for B2B SaaS customers in the sales space by building customer success processes from scratch.
Role type
Mid-market Customer Success Manager (early-stage)
Builds
Customer success playbooks, onboarding flows, and engagement metrics
Domain
B2B SaaS / Sales technology
Deliverable
client delivery
Required skills
B2B SaaS customer success, account management, onboarding execution, QBR facilitation, risk identification, renewal management, expansion identification, process definition, stakeholder management
Preferred skills
Early-stage startup experience, deep-tech domain knowledge
Responsibilities
Own end-to-end onboarding for new customers, run regular check-ins and usage reviews, support renewals and identify expansion opportunities, turn customer interactions into structured insights, partner with Product and Engineering to close feedback loops
Seniority
Junior to Mid-level, hands-on IC