Customer Success Manager- Mid Market
Core
Drive adoption, retention, and growth for B2B SaaS customers by managing onboarding, engagement, and feedback loops.
Role type
Mid-market Customer Success Manager
Builds
Customer success processes, onboarding flows, and engagement playbooks
Domain
B2B SaaS / Deep-tech knowledge graph
Deliverable
product features
Required skills
B2B SaaS customer success, account management, onboarding management, QBR execution, retention strategy, stakeholder communication, product feedback integration, data analysis, problem-solving, adaptability
Preferred skills
Early-stage startup experience, deep-tech domain knowledge
Responsibilities
Own end-to-end onboarding for new customers, run regular check-ins and QBRs, support renewals and identify expansion opportunities, turn customer interactions into structured insights, help define onboarding flows and success metrics, partner with Product and Engineering to close feedback loops
Seniority
Mid-level, hands-on IC
