Customer Success Manager Mid Market

## About the Role Vieu is building a best-in-class knowledge graph; collecting, analyzing, and indexing billions of entities and relationships to power revolutionary experiences in the Sales space. Engineers at Vieu contribute across the stack from data pipelines to user interfaces to deliver powerful, intuitive experiences which unlock new opportunities for our customers. We're looking for a Customer Success Manager to help our customers get real value from Vieu from day one. This is an early-stage role where you won't follow playbooks, you'll help build them. You'll work closely with customers, product, and founders to drive adoption, solve problems, and shape how Customer Success scales at Vieu. ## What You'll Own ### Onboarding & Adoption - Own end-to-end onboarding for new customers - Drive product adoption and ensure time-to-value is fast and clear ### Customer Engagement - Be the primary point of contact for a set of accounts - Run regular check-ins, QBRs, and usage reviews - Proactively identify risks and opportunities ### Retention & Growth - Support renewals and identify expansion opportunities - Work towards strong retention and customer satisfaction metrics ### 0→1 Execution - Turn customer interactions into structured insights - Help define onboarding flows, success metrics, and engagement playbooks - Partner with Product and Engineering to close feedback loops ## Who You Are - 1–2 years in B2B SaaS Customer Success / Account Management - Strong communication skills- comfortable working with business and technical stakeholders - Structured thinker who can bring clarity to ambiguity - High ownership mindset - you follow through and get things done - Curious and adaptable - you learn fast and go deep when needed ## Why This Role - Early-stage ownership with direct access to founders - Opportunity to shape the Customer Success function from the ground up - Work on deep-tech problems with real enterprise use cases