Customer Service Admin, Career
Core
Provides pre-sales and post-sales consulting to manage end-to-end customer experience, order fulfillment, and service requests for complex multi-country accounts.
Role type
Customer Service Administrator
Builds
Customer service processes and order fulfillment workflows
Domain
Scientific instrumentation / B2B customer support
Deliverable
client delivery
Required skills
English communication (verbal and written), contract administration, invoicing, accounts receivable, cross-functional liaison, international compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage end-to-end customer experience from order to installation; Resolve customer service issues for complex multi-country or multi-regional accounts; Act as liaison between customers and internal organizations (Sales, Manufacturing, Logistics, Service Delivery)
Seniority
Entry-level (1-3 years experience)