Customer Service Manager
Core
Provides leadership for field sales/support activities, order fulfillment, global credit/risk management, collections, and inventory management to ensure customer satisfaction and operational excellence.
Role type
Senior Customer Service Manager (Operations & Strategy)
Builds
Customer operations centers, strategic plans, and scalable service processes for defined business areas.
Domain
Life Sciences / Industrial Instruments (Agilent) / Operations Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, multi-departmental resource integration, team leadership, SOX/ISO compliance, cross-functional collaboration, process improvement, organizational development
Preferred skills
Customer Services/Operations experience, audit environment experience
Technologies
SOX, ISO, Agilent Standards of Business Conduct
Responsibilities
Lead AFO CSD and CDD Customer Operations Center; ensure compliance with SOX/ISO regulations; execute strategic plans and drive organizational programs; manage customer satisfaction and service level agreements; foster a culture of continuous improvement and innovation; build and develop internal teams; collaborate with Finance, Sales, and Order Fulfillment partners.
Seniority
Senior, hands-on IC with strategic oversight