CS - HMI Group Lead (tsmc team2) - Hsinchu
Core
Lead and drive the realization of planned results, monitor customer satisfaction, handle escalations, and manage relationships with customers for the HMI Group.
Role type
Senior Operations/Field Management Lead
Builds
Operational results and customer satisfaction for TSMC
Domain
Semiconductor manufacturing operations
Required skills
Operations management, team leadership (10+ subordinates), stakeholder management, business optimization, project management (A3, CI), KPI monitoring, decision making, organizational development
Preferred skills
Customer-facing environment leadership, Masters Degree in engineering, experience in complex environments
Technologies
A3, CI
Responsibilities
Lead and drive realization of planned results; Monitor customer satisfaction and handle escalations; Optimize business processes and organizational design; Lead internal projects (A3, CI); Manage stakeholder networks and feedback loops; Ensure achievement of department objectives and KPIs.
Seniority
Senior, hands-on IC with leadership scope