Installation Success Coordinator
Core
Provides pre-sales and post-sales consulting to manage the end-to-end customer experience from order to installation, resolving complex service issues and coordinating logistics for multi-country accounts.
Role type
Installation Success Coordinator
Builds
Customer order fulfillment processes and end-to-end installation experiences
Domain
Scientific instrumentation / Customer Service
Deliverable
client delivery
Required skills
Customer service, order management, contract administration, logistics coordination, project management, multi-regional account management, invoicing, repair/calibration request handling
Preferred skills
Business opportunity identification, production schedule influence, price change management
Technologies
None stated
Responsibilities
Provide pre-sales and post-sales consulting, manage end-to-end customer experience from order to installation, resolve complex customer service issues for multi-country accounts, act as liaison between customers and internal organizations, influence production/shipping schedules and price changes, manage country or multi-country projects
Seniority
Mid-level, hands-on IC
