Service Delivery Manager
Core
Lead service operations for hardware, software, and network products across Agilent and non-Agilent platforms, managing Field Service Engineers to ensure implementation, installation, repair, calibration, and support.
Role type
Senior Service Delivery Manager
Builds
Field service delivery for analytical chemistry, instrumentation, and life science products
Domain
Life Sciences / Analytical Chemistry / Instrumentation
Deliverable
client delivery
Required skills
Strategic planning, financial acumen, team leadership, cross-functional collaboration, operational optimization, change management, data analysis
Preferred skills
Experience with diverse delivery channels (Direct, ASP, Partners), quality tool utilization
Technologies
Quality tools, service management systems
Responsibilities
Translate global plans to country-specific priorities, own financial metrics (Revenues, Costs, COS%), align delivery channels, manage escalations and feedback loops, drive operational decision-making, lead continuous improvement initiatives
Seniority
Senior, hands-on IC with people management