Field Service Application Engineer
Core
Provide technical application support, troubleshooting, and customer education for Agilent analytical instruments in Biopharma, Pharma, and Food sectors across India.
Role type
Field Service Application Engineer
Builds
Customer education courses, method deployments, product seminars, and technical support for analytical instruments
Domain
Life Sciences / Analytical Chemistry / Instrumentation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting, problem-solving, method deployment, customer education, project coordination, installation, preventive maintenance, repair, IQ/OQ execution
Preferred skills
LCMS, LCQTOF, qPCR, Tape Station, Bioanalyzer expertise
Technologies
LC/LCMS/QTOF, GC/GCMS, ICPOES/MS, UV/FTIR, qPCR, Tape Station, Bioanalyzer
Responsibilities
Troubleshoot method/technology transfers, deliver on-site customer education courses, perform installations and preventive maintenance, lead cross-functional projects, respond to customer escalations, conduct product seminars, coordinate with field sales teams
Seniority
Mid-Senior, hands-on IC