Field Service Engineer
Core
On-site installation, implementation, maintenance, and repair of HPLC, GC, and GPC instrument systems for customers.
Role type
Field Service Engineer (Analytical Instruments)
Builds
Integrated hardware/software/network solutions for analytical instrumentation
Domain
Life Sciences / Analytical Chemistry / Instrumentation
Deliverable
physical/clinical work
Required skills
HPLC, GC, GPC instrument expertise, hardware installation, software configuration, troubleshooting, preventive maintenance, on-site calibration, technical training delivery
Preferred skills
Third-party product knowledge, lead qualification, internal technical training
Technologies
HPLC, GC, GPC, operating systems, networking products
Responsibilities
Install and optimize hardware/software/network products at customer sites, diagnose and resolve product performance problems, perform maintenance and repair services, advise customers on preventive maintenance, respond to potential equipment issues, deliver fully integrated solutions, manage product escalations, conduct technical training seminars
Seniority
Senior, hands-on IC