Solution Support Manager
Core
Leading service organization to deliver complex business solutions, high-end support, and consultancy services while driving profitable growth and operational efficiency.
Role type
Senior IC service support manager
Builds
Customer service business solutions, application workflows, and consultancy-based services
Domain
Life sciences, clinical technologies, and laboratory equipment
Deliverable
client delivery
Required skills
Strategic planning, team leadership and mentoring, cross-functional collaboration, customer relationship management, business performance analysis, change management
Preferred skills
Knowledge of service business metrics, operational efficiency optimization, succession planning
Technologies
Laboratory and clinical technologies
Responsibilities
Translate regional strategies into country-level execution plans, build and mentor high-performing technical teams, partner with Sales and Solution units for aligned delivery, enhance customer experience and minimize downtime, drive service revenue growth and cost optimization
Seniority
Senior, hands-on IC with strategic oversight