Field Service Representative
Core
On-site installation, implementation, maintenance, and repair of laboratory instruments and systems to support scientific discovery and lab efficiency.
Role type
Field Service Representative (Instrumentation)
Builds
Integrated hardware/software/network solutions for laboratory environments
Domain
Life Sciences / Analytical Chemistry / Laboratory Instrumentation
Deliverable
physical/clinical work
Required skills
spectroscopy troubleshooting, hardware installation, system maintenance, root cause analysis, preventive maintenance planning, customer training
Preferred skills
Agilent Instruments experience, multi-vendor system knowledge
Technologies
spectroscopy instruments, networking products, operating systems, applications software
Responsibilities
Install and optimize hardware/software/network configurations at customer sites; Diagnose and resolve product performance problems; Perform maintenance and repairs; Advise customers on preventive maintenance; Proactively respond to potential equipment issues; Train other field engineers and customers
Seniority
Mid-level, hands-on IC