Technical Customer Success Manager

## About the Role Reporting to: Head of Revenue Location: Mexico City preferred. Must hold a valid U.S. visa and have prior experience living and working in the United States. Compensation: $4,000 - $5,000 USD/month + performance bonus tied to expansion MRR ## About Us We're Extenteam, a dynamic company revolutionizing the short-term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling-stage startup, we are targeting $2M MRR by the end of 2026 and every role we hire is directly tied to that number. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate revenue through two primary streams: - Managed Services - Shared Services: A fully managed operations layer that handles day-to-day guest communication and operational tasks on behalf of property management companies, powered by our agent team and Tailwind platform. - Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees and giving operators a reliable, scalable workforce. We are building a new team with an ownership mindset that values execution and takes pride in doing excellent work with urgency. If you understand that every customer conversation is a revenue opportunity, know how to uncover pain before a customer can articulate it, and believe that retention is just the floor - we want to speak with you. ## The Opportunity Extenteam is seeking a Technical Partner Success Manager to own the post-sale relationship with our existing customer base and directly drive MRR expansion. This is not a passive account management role. You are one of the most important levers we have for revenue growth. Your primary mandate is to run structured calls with existing customers to deeply understand each customer's business challenges, identify where we are underdelivering, and surface every credible expansion opportunity. You translate those conversations into closed revenue. You will work at the intersection of customer relationships, product knowledge, and commercial execution. You'll partner closely with Sales, Product, and our Shared Services team to close gaps, expand accounts, and make sure customers stay and grow. This role is based in Mexico City with the flexibility to travel to the U.S. for customer meetings, team offsites, and industry events as needed. You operate with high autonomy, communicate proactively, and manage a portfolio of accounts across time zones without needing to be told what to prioritize. ## What You'll Own - Customer Discovery & Expansion Calls - Run structured calls with existing Shared Services and Dedicated Team Member Services customers - to