Technical Customer Success Manager
Core
Own post-sale relationships with existing customers to drive MRR expansion by identifying business challenges and uncovering expansion opportunities.
Role type
Technical Customer Success Manager (Revenue-focused)
Builds
Managed Services (guest communication/ops) and Dedicated Team Member Services for vacation rental operators
Domain
Short-term vacation rental industry / PropTech
Deliverable
client delivery
Required skills
Customer discovery, revenue expansion, account management, cross-functional partnership, time zone management
Responsibilities
Run structured calls with existing customers to understand business challenges and surface expansion opportunities
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