Analyst V, Technology Services
Core
Drive documentation and process improvements, maintain/configure applications, and support Technology Services operations.
Role type
Senior IC technology services analyst
Builds
Process improvements, application configurations, and operational support for technology services
Domain
Information Technology / Business Process Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Statistical analysis, ITIL process alignment, automation implementation, cross-team initiative leadership, process documentation, financial principles application, team mentoring
Preferred skills
Professional certifications (ITIL, CSM, AWS), Agile delivery proficiency
Technologies
ITIL-aligned processes, statistical methods, application configuration tools
Responsibilities
Facilitate daily operational activities and measure process quality/compliance; Employ statistical methods to analyze and configure applications; Identify and implement automation for ITIL-aligned processes; Partner with business and development teams; Lead and communicate status of cross-team initiatives; Design metrics for improved reporting; Train technology and end-user communities; Provide domain guidance to less experienced members
Seniority
Senior, hands-on IC with mentorship responsibilities
