(Senior) ITSM Process Owner (m/w/d)
Core
Design, implement, and control end-to-end IT Service Management (ITSM) processes to ensure efficient service delivery and continuous improvement of service quality.
Role type
Senior ITSM Process Owner
Builds
Efficient ITSM processes and standardized service catalogs
Domain
IT Service Management / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ITSM process design and implementation, ITIL framework expertise, stakeholder management, KPI analysis, training and workshop facilitation, project support
Preferred skills
Experience with ServiceNow, analytical thinking, customer orientation, structured work approach, management-level communication
Technologies
ServiceNow
Responsibilities
Develop and optimize Incident, Change, Asset & Configuration, and Service Catalogue Management processes; collaborate with IT teams and stakeholders to ensure efficient process usage; conduct training and workshops to establish a unified process understanding; establish ITSM standards organization-wide; analyze KPIs and service reports to improve service quality and response times; support future-proof solutions in IT projects
Seniority
Senior, hands-on IC
