ETIC, GCP Technical Support Engineer - Senior Associate
Core
Senior Cloud Support Engineer managing L2/L3 incidents, problems, and changes for cloud infrastructure within an ITIL-aligned managed services framework.
Role type
Senior Associate Cloud Support Engineer (ITIL)
Builds
Operational stability and service delivery for multiple client cloud environments
Domain
Technology / Cloud Infrastructure / Managed Services
Deliverable
client delivery
Required skills
Incident management, Problem management, Change management, IaaS/PaaS services (Compute, Networking, Storage, Autonomous Database), ITIL processes, Root cause analysis, Automation tools (Terraform, Ansible), Infrastructure as Code
Preferred skills
DevOps tools, CI/CD pipelines, Capacity planning, Service performance optimization
Technologies
Terraform, Ansible, Autonomous Database
Responsibilities
Handle escalated cloud incidents and lead root cause analysis, Evaluate and execute ITIL-aligned changes, Manage L2/L3 service requests (provisioning, scaling), Monitor cloud services and respond to alerts, Maintain configuration management records, Develop operational documentation
Seniority
Senior Associate, hands-on IC
