Customer Business Manager
Core
Manage and grow strategic customer relationships across Convenience, Drug, Limited Assortment, and Military channels for consumer packaged goods companies.
Role type
Senior Customer Business Manager (CPG)
Builds
Customer growth plans, sales forecasts, trade spend management, and retail execution strategies.
Domain
Consumer Packaged Goods (CPG) / Retail Sales
Required skills
Customer relationship management, sales strategy execution, forecasting, trade spend management, retail execution planning, data-driven decision making, cross-functional collaboration, broker partnership management, travel management
Preferred skills
Experience with Telus/TPM systems, innovation and merchandising program development, digital strategy implementation
Technologies
Telus/TPM
Responsibilities
Manage customer relationships across multiple growth channels, deliver net sales and profit objectives, translate national sales strategies into customer-centric plans, establish and manage customer forecasts, lead internal annual planning and retail execution, collaborate with cross-functional teams, establish partnerships with brokers, provide retail execution support for Military channel accounts, use sales reporting and consumption data to identify opportunities, manage multiple priorities and complex customer needs, travel 10–25% to support customer relationships and business needs
Seniority
Senior, hands-on IC
