Customer Success Manager
Core
Lead new client implementations and ensure long-term success for medical practices using NextPatient software.
Role type
Client Success Manager
Builds
Online scheduling, bill pay, digital check-in, and automated waitlist features for medical practices
Domain
Healthcare SaaS
Deliverable
product features
Required skills
client implementation, workflow configuration, web-based training, client support, best practices education, issue troubleshooting, feedback gathering, process improvement
Preferred skills
SaaS experience, healthcare experience
Technologies
NextPatient platform
Responsibilities
Lead new client implementations and guide practices to a successful go-live, Configure NextPatient to match each client's workflows and goals, Run web-based training sessions and ensure clients feel confident using the platform, Act as the day-to-day point of contact for client questions and support, Proactively reach out to clients with best practices and new feature education, Troubleshoot issues and find practical solutions quickly
Seniority
Mid-level, hands-on IC
