Customer Success Manager
Core
Lead new client implementations and guide medical practices to successful adoption of NextPatient software, configuring workflows and providing training.
Role type
Senior Customer Success Manager (SaaS)
Builds
Client onboarding, workflow configuration, and product adoption for medical practices
Domain
Healthcare technology / SaaS
Deliverable
client delivery
Required skills
Client implementation, workflow configuration, web-based training, client support, account management, product feedback gathering, process improvement
Preferred skills
SaaS experience, healthcare experience
Technologies
NextPatient platform
Responsibilities
Lead new client implementations and guide practices to a successful go-live, Configure NextPatient to match each client's workflows and goals, Run web-based training sessions and ensure clients feel confident using the platform, Act as the day-to-day point of contact for client questions and support, Proactively reach out to clients with best practices and new feature education, Gather client feedback and help shape the product roadmap