AI Support Engineer - Tokyo (Korean Speaking)
Core
Resolve complex technical issues for OpenAI customers via support tickets and live calls, acting as a critical line of defense for mission-critical systems.
Role type
Senior Support Engineer (AI/ML Platform)
Builds
Customer support workflows and operational automation using AI agents and scripting.
Domain
Artificial Intelligence / SaaS Platform Support
Deliverable
client delivery
Required skills
API troubleshooting, system debugging, Python scripting, SaaS troubleshooting, technical incident management, cross-functional collaboration
Preferred skills
Automation engineering, AI tool usage (Codex/ChatGPT), enterprise communication, critical thinking, adaptability
Technologies
OpenAI API, Python, Codex, ChatGPT
Responsibilities
Troubleshoot and resolve complex technical issues including API failures, integration challenges, and production incidents; Partner with Engineering to prevent recurring problems; Drive operational excellence by identifying and implementing automation opportunities; Provide expert guidance and end-to-end ownership for customer issues.
Seniority
Senior, hands-on IC