Customer Success - EMEA
Core
Partner with the CS team to develop a scalable playbook for EMEA customers, manage a book of 40-50 enterprise clients, and drive adoption and revenue expansion for AI audio and conversational AI products.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Scalable customer success frameworks and long-term revenue growth for enterprise clients
Domain
AI / Audio Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, commercial expansion and renewal strategy, SaaS customer success, stakeholder management, analytical thinking, problem-solving, English fluency
Preferred skills
Conversational AI domain knowledge, additional European languages, builder mindset
Technologies
ElevenAgents, ElevenCreative, ElevenAPI
Responsibilities
Develop scalable CS playbook and framework for EMEA, onboard new enterprise clients, monitor usage and adoption to identify expansion opportunities, own account expansion and renewals, manage KPIs (NRR/GRR)