Coaching and Capability Specialist
Core
Develop skills, confidence, and performance of Customer Service and Solutions teams through onboarding, coaching, and continuous learning programs.
Role type
Coaching and Capability Specialist (L&D)
Builds
Customer Service and Solutions teams
Domain
Financial Services / Non-bank lending
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
coaching expertise, facilitation, presentation, stakeholder engagement, operational understanding, learning and development, onboarding, capability development, performance trend analysis, instructional design
Preferred skills
adaptability, relationship building, behavioral change influence, collaborative problem solving
Technologies
learning management systems, competency tracking tools, quality monitoring platforms
Responsibilities
Deliver onboarding, induction, and accreditation programs; Facilitate training on products, systems, processes, and compliance; Provide side-by-side coaching and real-time learning assistance; Monitor employee progress and competency milestones; Identify capability gaps and implement development plans; Develop and maintain learning materials and competency records
Seniority
Mid-level, hands-on IC