HR Operations Lead
Core
Lead the Employee Relations and Industrial Relations advisory service for a multi-site retail organization, handling complex employee matters, investigations, and union engagement.
Role type
Senior HR Operations Lead (Employee Relations & Industrial Relations)
Builds
Employee relations advisory service, investigation processes, and HR operations infrastructure for a growing retail network.
Domain
Retail / Human Resources / Labor Law
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Employee Relations, Industrial Relations, Modern Awards interpretation, Enterprise Agreements, Fair Work Commission claims, stakeholder management, team leadership, process improvement, risk management, union engagement
Preferred skills
Generalist HR background, experience in award-covered industries, offshore service delivery management, project management
Technologies
None explicitly stated
Responsibilities
Lead the Employee Relations and Industrial Relations advisory service; Prepare processes and documentation for leaders; Hold accountability for internal risk and investigations; Manage employee relations processes delivered through a BPO partner; Identify trends and agree corrective actions; Provide industrial relations support including bargaining and union engagement; Deliver project work across HR Operations; Lead and develop the advisory team
Seniority
Senior, hands-on IC with leadership responsibilities
