Senior Case Management Officer - Clerk 7/8 - NSW Civil and Administrative Tribunal
Core
Lead and support a team to oversee registry operations, manage case allocations, and ensure timely, professional support for clients and Tribunal Members within the NSW Civil and Administrative Tribunal.
Role type
Senior Case Management Officer (Team Lead)
Builds
Registry services and case management workflows for the NCAT
Domain
Legal / Administrative Tribunal
Required skills
Team leadership and development, workload and staff rostering management, complex case management oversight, operational process improvement, legislative interpretation, stakeholder engagement
Preferred skills
Community education initiative leadership, fostering collaborative team culture, problem-solving in high-volume environments
Responsibilities
Lead, support and develop team members to deliver high-quality services; Manage workloads, case allocations and staff rostering; Oversee case management activities including listing and preparation of matters; Monitor service delivery standards and implement efficiency strategies; Provide guidance on legislation and tribunal procedures; Contribute to community education and stakeholder engagement activities.