Team Leader- EL/PL
Core
Manage a team of file handling and support staff to deliver market leading results for EL/PL claims and litigation.
Role type
Team Leader (Claims Management)
Builds
Claims processing and support services for clients
Domain
Legal services / Insurance claims
Required skills
EL/PL claims and litigation expertise, team performance management, KPI and SLA monitoring, coaching and mentoring, audit compliance, financial process management, SRA and ISO guidelines knowledge
Preferred skills
Court process knowledge, client care skills, target achievement focus, problem anticipation
Technologies
SRA guidelines, ISO guidelines, WiP systems
Responsibilities
Manage individual and team performance against KPIs and SLAs, provide coaching and identify training needs, assist with client auditing activity, monitor and manage financial processes, conduct audits and implement improvement plans, manage performance improvement plans, prepare and conduct team and 1-to-1 meetings