Claims Team Leader
Core
Oversee the day-to-day operational performance of a Claims Team providing a legal expenses claims handling service.
Role type
Team Leader (Claims Operations)
Builds
Legal expenses claims handling service
Domain
Insurance / Legal Services
Required skills
Team management, workload management, process improvement, customer service, SLA achievement, target achievement, change management, technical knowledge reference
Preferred skills
Experience in Legal Expenses Insurance or General Insurance environment
Responsibilities
Lead and develop the Claims Team, ensure excellent customer service, resolve complaints proactively, achieve targets and SLAs, contribute to process improvements, work with Customer Experience and Insights Team
Seniority
Mid-level, hands-on leader