Assistant Litigation Team Leader - Volume
Core
Lead and develop a team of Case Handlers in the Volume Motor department while managing a personal caseload of complex/higher value litigated files.
Role type
Assistant Litigation Team Leader (Volume Motor)
Builds
Litigation case outcomes for motor claims clients
Domain
Legal / Motor Litigation (RTA)
Deliverable
client delivery
Required skills
People management, case triage and allocation, SLA monitoring, financial target management, coaching, recruitment, compliance management, MS Office, case management systems
Preferred skills
Supervision/mentoring experience, 3E system experience, costs knowledge
Responsibilities
Develop high-performance culture and manage individual performance of Case Handlers, triage and allocate cases, review client files for SLA adherence, manage monthly MI and billing submissions, maintain a personal caseload of complex files, drive continuous improvement initiatives, support client business development
Seniority
Senior, hands-on IC with team leadership