Contract Team Operations Manager
Core
Manage a team of paralegals in a retail mortgage services environment, ensuring workflow efficiency, SLA delivery, and client support.
Role type
Senior IC operations manager (team leadership)
Builds
Operational workflows and client service delivery for retail mortgage services
Domain
Legal services / Mortgage lending
Required skills
Team leadership, workflow management, stakeholder engagement, performance management, SLA monitoring, resource allocation, problem solving, regulatory compliance, change management
Preferred skills
Experience in professional services, ability to balance competing operational demands, coaching and mentoring
Technologies
None stated
Responsibilities
Assign tasks and delegate work to team, Monitor employee performance and provide feedback, Ensure daily ops run smoothly and meet required standards, Identify and address day to day operational issues, Hire new employees and onboard them, Play an active role in continuous improvement and change
Seniority
Senior, hands-on IC