Customer Success Manager
Core
Full-cycle Customer Success Manager owning the journey from onboarding through renewal to ensure customer adoption, retention, and expansion.
Role type
Customer Success Manager (Full Cycle)
Builds
Customer onboarding, adoption, and retention processes for a B2B AI sales platform
Domain
B2B SaaS / AI Sales Platform
Required skills
Customer Success, Implementation, Account Management, Project Management, Relationship Building, Consultative Selling, Process Improvement
Preferred skills
Hubspot, Salesforce, Apollo, Clay, Webhook, Outreach, Salesloft, Pylon
Responsibilities
Manage structured implementations and deliver training to drive early adoption; Monitor usage and guide customers toward success criteria; Identify growth opportunities and partner with Sales on expansion; Lead renewal conversations and mitigate churn risks; Gather feedback to improve playbooks and scale CS processes.
